Refund Policy
Refund Policy for Ruby Racing:
At Ruby Racing, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a refund or exchange within 30 days of the purchase date. Please read the following refund policy carefully:
Eligibility for Refunds:
Refunds are only available for products that are in their original condition and packaging, and have not been used, worn or damaged. Refunds are not available for any products that have been customized or personalized.
Refund Process:
To request a refund, please contact our customer service team via email at support@rubyracing.com within 30 days of the purchase date. Our team will provide you with instructions on how to return the product for a refund or exchange. Shipping charges are non-refundable and the customer is responsible for return shipping costs.
Refund Processing Time:
Once we receive the returned product, we will inspect it to ensure that it meets our refund eligibility criteria. If the product is eligible for a refund, we will initiate the refund process within 3-5 business days. The refund will be issued in the same payment method used for the original purchase.
Exchange Policy:
If you would like to exchange a product for a different size, color, or style, please contact our customer service team at support@rubyracing.com. We will provide you with instructions on how to return the product and process the exchange.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the product. We will provide you with instructions on how to return the product and process a refund or exchange.
Contact Us:
If you have any questions about our refund policy, please contact our customer service team at support@rubyracing.com.
We reserve the right to modify or amend this refund policy at any time. Please review this policy periodically for any changes.